TERMS AND CONDITIONS

Last Updated: June 2026

Welcome to DW Aesthetics Ltd.

These Terms and Conditions govern your use of our website and the purchase of products from DW Aesthetics Ltd ("DW Aesthetics", "we", "us" or "our").

By accessing our website or placing an order, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our website.

COMPANY INFORMATION

DW Aesthetics Ltd

Peterborough
Cambridgeshire

Company Registration Number: 09737911

CONTACT DETAILS

Email: info@dwaesthetics.com

WEBSITE USE

You agree to use this website only for lawful purposes.

You must not:

• Use the website in any way that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to the website or its systems.
• Upload or transmit malicious software, viruses or harmful code.
• Use the website in a manner that may damage, disable or impair its functionality.

We reserve the right to suspend or restrict access to the website where we reasonably believe misuse has occurred.

PRODUCT INFORMATION

We make every effort to display product descriptions, images, ingredients and pricing accurately.

However:

• Product packaging may vary from images shown.
• Colours may appear differently depending on your device.
• Product formulations may be updated from time to time.
• Information provided is intended for general information purposes only.

We reserve the right to correct any errors, inaccuracies or omissions and to update information without prior notice.

PLACING AN ORDER

All orders are subject to acceptance and availability.

Once an order is placed, you will receive an acknowledgement email confirming receipt of your order. This does not constitute acceptance of your order.

A contract between you and DW Aesthetics is formed only when your order has been dispatched.

We reserve the right to refuse or cancel orders where:

• Products are unavailable.
• Payment cannot be authorised.
• Pricing or product information contains an error.
• Fraudulent or suspicious activity is suspected.
• There has been a breach of these Terms and Conditions.

Where payment has already been taken, any applicable refund will be processed promptly.

PRICING AND PAYMENT

All prices are displayed in Pounds Sterling (£) and include VAT where applicable.

Payment must be received in full before products are dispatched.

We accept payment methods displayed at checkout.

All card transactions are subject to verification and authorisation by the relevant payment provider.

KLARNA

Where available, payment options provided by Klarna are offered subject to Klarna's own terms and conditions.

Your agreement for Klarna services is directly with Klarna Bank AB (publ), and any credit arrangements are governed by Klarna's separate terms.

DELIVERY

We will dispatch products using the delivery service selected at checkout.

Delivery timeframes are estimates only and are not guaranteed.

Whilst we make every effort to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including courier delays, severe weather, customs processes, industrial action or other unforeseen events.

Risk in the goods passes to you upon delivery.

Ownership of the goods remains with DW Aesthetics until full payment has been received.

COMPLAINTS

If you are dissatisfied with any product or service purchased from DW Aesthetics, please contact us at info@dwaesthetics.com.

We aim to acknowledge complaints promptly and work towards a fair resolution.