SHIPPING & DELIVERY POLICY

Last Updated: June 2026

DISPATCH TIMES

We aim to dispatch all orders within 2-3 business days of receiving cleared payment.

Business days exclude weekends, public holidays and any advertised business closure periods.

During promotional events, sales periods and peak trading times, dispatch times may be extended.

DELIVERY TIMES

Estimated delivery times are:

United Kingdom
• 2–4 business days

International Orders
• 5–10 business days

Delivery times are estimates only and are not guaranteed.

Once an order has been dispatched, delivery is the responsibility of the selected courier service. Delays caused by couriers, customs authorities, severe weather, industrial action or circumstances beyond our reasonable control may affect delivery times.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check all address details carefully before placing your order.

DW Aesthetics cannot be held responsible for delays, failed deliveries or additional costs arising from incorrect or incomplete address information supplied by the customer.

TRACKING INFORMATION

Where available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

OUT OF STOCK ITEMS

In the unlikely event that an item is out of stock after your order has been placed, we will contact you as soon as possible to discuss the available options, including waiting for new stock, selecting an alternative product, store credit or a refund.

INTERNATIONAL ORDERS

Customers are responsible for ensuring that products ordered comply with any import restrictions, regulations or requirements applicable within their destination country.

International customers are responsible for any customs duties, import taxes, local charges or clearance fees imposed by their country.

These charges are not included in the purchase price or shipping costs and are payable by the customer.

DW Aesthetics has no control over these charges and cannot estimate their amount.

REFUSED OR UNDELIVERABLE ORDERS

If an order is refused, unclaimed, abandoned, returned to us due to an incorrect address supplied by the customer, failure to collect the parcel, or refusal to pay customs duties, taxes or clearance charges, DW Aesthetics reserves the right to deduct:

• Original shipping costs
• Return shipping costs
• Customs handling fees
• Administrative costs incurred
• A 20% restocking fee

from any refund due, where permitted by applicable law.

No refund will be processed until the returned parcel has been received and inspected by DW Aesthetics.

CUSTOMS CLEARANCE

International shipments may be subject to customs inspections and clearance procedures which are outside the control of DW Aesthetics.

Customs processing may result in delivery delays and DW Aesthetics accepts no responsibility for delays caused by customs authorities.

LOST OR MISSING PARCELS

If your parcel is lost or has not been delivered, please contact us as soon as possible.

We may ask you to complete a Denial of Receipt (DOR) declaration or provide additional information to allow us to investigate the matter with the courier.

Replacement orders or refunds for lost parcels will only be considered once the courier's investigation has been completed and the parcel has been officially confirmed as lost.

ORDER CHANGES AND CANCELLATIONS

Orders are processed promptly. Once an order has entered the fulfilment process, amendments, cancellations or address changes may no longer be possible.

Whilst we will make every effort to accommodate requests, we cannot guarantee that changes or cancellations can be made once order processing has commenced.

Orders that have already been dispatched will be subject to our Returns & Refunds Policy.

ORDER QUERIES

If you have any questions regarding your order, please contact us at:

info@dwaesthetics.com

Please include your order number in all correspondence to help us assist you more efficiently.