PRODUCTS AND INGREDIENTS

DO YOUR PRODUCTS WORK ON ALL SKIN TYPES?

• All products are formulated to be safe for all skin types. Each product targets a specific skin concern, so please ensure that you read the product description carefully before purchasing.

ARE YOUR PRODUCTS NON-COMEDOGENIC?

• Yes

ARE YOUR PRODUCTS SAFE?

• Yes, all products have been tested by dermatologists and have passed industry standard testing.

ARE ANY OF YOUR PRODUCTS TESTED ON ANIMALS?

• DW Aesthetics does not test its products on animals. All our products are cruelty free.

WHERE ARE YOUR PRODUCTS MANUFACTURED?

• Our formula is made in the USA, with globally sourced ingredients.

ARE YOUR PRODUCTS NATURAL?

• We are known for the consistent high quality and efficacy of our products which are created from the best of both newly discovered as well as traditional natural ingredients. We use the most effective and pure ingredients available in the world.

WHAT TEMPERATURE SHOULD THESE PRODUCTS BE STORED IN?

• We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

DO YOU OFFER PRODUCT SAMPLES?

• Not yet, we hope to offer samples in the future.

WHAT IS THE BEST CLEANSER FOR ACNED SKIN?

• Have a look out the following cleansers, Mint Mousse Cleanser, Camphor Super Cleanser. Using every a.m. and p.m. is what we recommend as the ultimate cleanser for acne or breakout prone skin. This product along with our Anti Blemish Acne products will leave your skin calm and clear.

WHAT PRODUCTS ARE RECOMMENDED FOR ACNE & BLEMISHES?

• We have a range to choose from please look under Anti Blemish Acne category and Oily Skin Concerns.

WHAT CORRECTIVE PRODUCT SHOULD I USE TO TREAT MY UNEVEN SKIN TONE?

• We offer a range of corrective skin products that differ in outcomes.
• Our Corrective Complexion is our best selling range due to its ability to drastically treat hyperpigmentation or dark spots. It contains Hydroxyphenoxy Propionic Acid, which is a non toxic derivative of Hydroquinone. It is highly effective for treating issues such as skin bleaching damage, severe hyperpigmentation or dark spots. Please be aware that this will alter lighten the complexion and should not be used on dark skinned clients.
• Alternatives, which does not alter your overall complexion, but helps to fade blemishes and gently even out your tone include Active Fading Serum, Super C Glow Serum, Reveal Facial Peel and Pumpkin Brightening Mask. The result is clearer, brighter, even-toned, firmer skin. Always use a sunblock after applying these products.

DO YOU OFFER A HYDROQUINONE-FREE SKIN BRIGHTENING SERUM?

• Yes. Our Super C Glow Serum and Active Fading Serum offers a potent and soothing combination of hydroquinone-free skin brighteners, exfoliants and natural antioxidants such as ascorbic acid (Vitamin C), arbutin and kojic acid. This serum should be used morning and evening for best results.

IS THERE A DAYTIME SERUM I CAN USE TO MINIMIZE THE APPEARANCE OF FINE LINES AND WRINKLES?

• Yes, please try our Super C Glow Serum and Fade & Brighten Moisturizer. We have more anti-aging products coming soon.

MY SKIN IS OILY IN SOME AREAS AND DRY IN OTHERS. WHAT’S THE BEST DAYTIME MOISTURIZER FOR ME?

• We recommend our Moisture Boost Day Cream great for combination skin types with anti-aging benefits.

DO I NEED TO USE AN SPF IN THE WINTER OR IF IT’S CLOUDY OUT?

• Yes, sunblock must be applied every morning as the final step in any skin care regimen. Many people think they don’t need sunblock on cloudy days or a quick trip to the shops, but for the ultraviolet rays that damage your skin, a little cloud cover means nothing. UV light penetrates the clouds so you need to protect your skin at all times.

DO YOU OFFER AN ANTI-AGING BODY LOTION OR CREAM?

• It will be released very soon! Be sure to follow us on social media for news and updates.

HOW OFTEN SHOULD I USE A MASK?

• Some masks can be used once or twice a week. Please check your product for recommended usage.

CAN I GET FACIAL TREATMENTS WHILE USING THE PRODUCTS?

• Yes you can. Best results are usually seen when combining topical skin care products with facial treatments. Always consult with your physician or Beauty Therapist first to make sure you are following the proper instructions.

DO YOUR PRODUCTS EVER GO ON SALE?

• Yes! For upcoming sales and information, signup to our newsletter for updates.

I HAVE PITTED ACNE SCARS, DO ANY OF YOUR PRODUCTS HELP WITH THAT?

• Yes, our products can help to a certain degree. Acne scarring can be difficult to treat alone with topical products and should be combined with facial treatments for maximum results. Seek advice from a qualified Beauty Therapist for best treatment. Recommended products that can help would be the Reveal Facial Peel and our Active Fading Serum, Super C Glow Serum, Fade & Brighten Moisturizer to boost cell renewal and collagen levels.

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

• All product details can be found on the product page but if you have more questions, please feel free to email us at info@dwaesthetics.com.

ORDERS & PAYMENTS

WHERE CAN I PURCHASE DW AESTHETICS PRODUCTS?

• At this time, DW Aesthetics is only available at www.dwaesthetics.com.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

• From processing to delivery is 3-5 business days. Please note that during sales, or limited edition launches and restocks, this time may vary. DW Aesthetics is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

• We accept online payments through Visa, MasterCard, American Express and PayPal.

KLARNA

• For more information about Klarna, click here

WHICH MAIL COURIER DO YOU USE?

• We ship nationally and internationally using DHL.

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

• Unfortunately, we are unable to offer refunds, returns or exchanges. All sales are final. Please note, DW Aesthetics reserves the right to refuse all returns, reshipments and refunds.

CAN I RETURN MY ORDER?

• Unfortunately, we are unable to offer refunds, returns or exchanges. All sales are final. Please note, DW Aesthetics reserves the right to refuse all returns, reshipments and refunds.

CAN I CANCEL MY ORDER?

• Unfortunately, we are not able to cancel an order once it has been placed.

CAN I EXCHANGE AN ITEM?

• Unfortunately, we do not offer exchanges, all sale are final.

I RECEIVED AN ORDER WITH DAMAGED OR MISSING ITEMS? CAN YOU HELP?

• Email us at info@dwaesthetics.com within 48 hours so that we can investigate. Customer must include photos of the issue and a screenshot of your order confirmation email.

I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!

• Please be careful when entering your shipping address, DW Aesthetics will not be responsible for orders sent to the incorrect delivery address provided by the customer.

DO YOU SHIP INTERNATIONALLY?

• We ship to most countries worldwide. Please check with your country’s Customs & Excise office to determine what additional fees will be charged before placing your order.